Manage your business processes end-to-end with Microsoft Dynamics 365
Gain full control over your customers, teams and projects with Microsoft Dynamics 365, a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs. Monitor your operations in real time and manage customer relations and employee satisfaction with AI-powered business solutions. Reach leads and maximize customer satisfaction with the sales and marketing solutions of Microsoft Dynamics 365.
Drive your business with D365 Marketing, D365 Sales, D365 Field Service, D365 Human Resource, D365 Project Operations and D365 Invest2CRM solutions. Benefit from ATP consultancy to implement the right solutions at scale for businesses in any industry.
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Design a 360-degree customer journey with Dynamics 365 Marketing
Microsoft Dynamics 365 Marketing facilitates the management of relationships with leads to drive sales. As a marketing automation solution, it helps you design end-to-end customer journeys. Communicate with customers via email, design campaigns in an easy-to-use interface, identify sales-ready leads and strengthen relationships with the Lead Score feature. Enrich your marketing activities with a Microsoft D365 Marketing membership.
Microsoft Dynamics 365 Marketing: Discover the capabilities of marketing automation!
- Create email campaigns to keep your connection with customers alive and drive customer engagement.
- Determine your campaign strategies based on customer feedback.
- Design and publish marketing campaigns in an easy-to-use interface with drag-and-drop functionality.
- Connect with more customers through LinkedIn’s target audiences. Build strong ties with professionals directly interested in your specific industry and the products and services you offer.
- Identify sales-ready leads with the scoring system of the campaigns. Prioritize the leads with the highest sales potential using Lead Score with customizable criteria.
- Get a 360-degree overview of returning customers, analyze them and measure your conversion. Obtain meaningful data to help the sales and marketing teams.
- Use surveys to make the most of your marketing activities effectively. Understand customer needs and expectations and optimize marketing and sales cycles.
- Archive all campaigns and evaluate them periodically to detect customer changes and the campaigns’ success levels.
Streamline your sales processes with Dynamics 365 Sales
Microsoft Dynamics 365 Sales allows you to effectively monitor every stage of the sales process in detail. Maximize the efficiency of sales teams with features such as LinkedIn integration, artificial intelligence support, survey management and Lead Score. With Microsoft D365 Sales membership, compatibility with Office 365 products, and accessibility from different devices, take control of your sales processes anywhere.
Microsoft Dynamics 365 Sales: Discover the capabilities of sales automation!
- See the deals, offers and agreements you offer to your customers with a consolidated, 360-degree view.
- Keep track of all sales activities by logging them into the Activity Management feature. Receive reminders from the Relationship Assistant based on these entries.
- Use Dynamics 365, compatible with Office 365 applications, for example, to save your sales data to Excel and your sales documents in the SharePoint environment.
- Easily target leads and gain sales-ready customers quickly and effectively with the LinkedIn integration of Dynamics 365 Sales automation.
- Segment your customers based on their closeness to sales, save time and always reach the right sales portfolio with AI-powered D365 Sales, which can be controlled on all devices.
- Harness the power of the Customer Voice feature to listen to your customers’ voices through surveys, measure customer satisfaction, and obtain customer insights by effectively managing surveys.
- Segment your leads and define individual scoring models for each segment using the AI-powered Lead Score feature.
- Design personalized campaigns for customers with weak affinity to sales based on lead scores and automatically assign them to the best-suited agent every time.
Maximize customer service with Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service solution offers all the tools you need to maximize customer loyalty. With D365 Customer Service, the customer service software of the Dynamics 365 ecosystem, streamline your customer service workflows, accelerate response to customer communications, and provide seamless customer service support. Customer Service software, which streamlines the customer experience, also creates cross-selling opportunities leveraging the power of AI.
Microsoft Dynamics 365 Customer Service: Discover the capabilities of the Customer Service Management solution
- Respond to customer requests and needs faster.
- Collect and manage customer requests and complaints via different channels in a single pool.
- Determine and effectively monitor service levels with SLAs.
- Identify the information resources that the agents most often search to resolve customer problems, and assign the right agents.
- Reduce average response time and improve customer satisfaction scores with intelligent recommendations.
- See customer relationships with a 360-degree view and understand their needs.
- Seize cross-selling opportunities by providing excellent customer.
- Easily track all your customer requests on all portable devices.
Elevate field service management with Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service solution helps to transform your service operations, deliver exceptional service, and improve customer experiences. Use the insights gained through the power of data to create proactive and predictive field activities.
Microsoft Dynamics 365 Field Service: Discover the capabilities of the Field Service solution
- Accelerate issue resolution by reviewing your field service flows with the predictions obtained from the data to help your field teams resolve problems in their first response.
- Track your response teams with the online field services application and easily create schedules based on location, vehicle availability, and arrival time, etc.
- Determine the right equipment for the service you will provide to your customers. Assign the right agent and field personnel to the task.
- Manage your field team effectively and improve customer – field team relationships. Ensure easy communication between customers, agents, and field technicians with the D365 Field Service field services solution.
- Use more advanced filters to identify resources and map the locations of your resources.
- Easily track the products purchased in inventory management and service, and manage inventory costs.
- Bill service fees on-site, increase process efficiency, and improve customer satisfaction.
- Allow field teams to take the photos of the services and products they deliver using their portable devices and phones, and import them into the system.
- Personalize schedules with easy-to-use, color-coded, advanced interface and comprehensive filtering features.
- Manage all your field processes and field service teams on your portable devices, anywhere, any time.
Digitalize human resources with Dynamics 365 Human Resources
Microsoft Dynamics 365 solutions offer all the professional software a business needs, including online human resources. Microsoft Dynamics 365 Human Resources is a digital solution to create a workplace where people and business thrive. D365 Human Resources software helps to manage human resources processes in the simplest and most connected way, creating end-to-end HR processes through integrations such as Microsoft Teams and LinkedIn Talent Solutions. It allows you to manage your human resources and talent management processes on all your mobile devices anywhere, anytime.
Microsoft Dynamics 365 Human Resources: Discover the capabilities of the HR management solution
- Improve employee connections and relations based on centralized employee profiles, which include competencies, knowledge level, certifications, and interests.
- Store employee information until their retirement.
- Simplify leave and absence processes and allow the employees to easily enter leave requests and to view their leave status through the Microsoft Teams integration provided by D365 Human Resources solution.
- Accelerate your employees’ development by enabling them to view their progress via the training and certification tracking function and build a stronger company culture by streamlining human resource management.
- Monitor your employees’ performance based on the targets you set, create flexible remuneration plans based on performance, and maximize employee satisfaction.
- Reach the right candidates during the recruitment process through talent acquisition systems integrations such as LinkedIn Talent Solutions. Easily manage the application, recruitment and orientation processes.
- Transform HR management into automated processes and enhance efficiency with D365 Human Resources solution. Analyze your HR processes precisely and accurately using integrated analytics.
- Personalize your Dynamics 365 Human Resources applications using Microsoft Power Platform. Improve your workforce planning with dashboards provided by the Power BI solution.
Streamline your project-centric business with Dynamics 365 Project Operations
Manage your project-centric business in one application Microsoft Dynamics 365 Project Operations, a Microsoft Dynamics 365 cloud solution. Drive project success and profitability, while optimizing resource utilization. And accelerate project delivery and gain business insights from sales to project financials to complete more projects with higher profitability.
Microsoft Dynamics 365 Project Operations: Discover the capabilities of the project management solution
- Model your company’s costing and pricing options, create fixed price and term contracts for your projects with invoicing models that may be adapted to your customers’ financial positions.
- Accelerate your project delivery times with the easy-to-use interface and advanced project management features of Microsoft Project.
- Plan your resources precisely and efficiently and develop accurate project forecasts. Monitor resource management and forecasts from planning to project implementation.
- Enable different teams to collaborate on common projects, share project content, and execute synchronized work schedules.
- Monitor project processes with Gannt Charts and other project tracking methodologies and create realistic project plans.
- Review resource profiles to find the most accurate and suitable project manager for your project. Match the right project managers to ensure your project’s success.
- Manage your time and expenses easily, anywhere any time with the simple and fast interface of D365 Project Operations.
Manage your portfolio effectively with Dynamics 365 Invest2CRM for investment firms
Invest2CRM, developed by ATP on the Microsoft Dynamics 365 CRM platform, helps investment and portfolio firms better understand their clients.
Invest2CRM, the customer relationship management (CRM) software designed by considering the CRM requirements of investment and portfolio management firms, can be integrated with other Dynamics 365 solutions. Invest2CRM enables firms specializing in investment and portfolio management to engage in private and corporate sales and provide their services effectively. As a result, these firms are able to maximize profitability by uniting different teams around a single business solution.
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We Bring a Fresh Perspective to Corporate Maintenance and Support Services
ATP Digital provides corporate maintenance and support services for Microsoft Business Central/Navision, Power Platform, Dynamics 365 CRM, PowerBI, and custom applications developed specifically for your organization. Taking a holistic approach, ATP Digital manages its customers’ operational maintenance and support processes with technical expertise and an innovative outlook. It identifies and prevents potential issues before they occur, assuming end-to-end responsibility. By being informed of problems that could impact your business continuity before you are, it takes targeted actions to address the root causes. ATP Digital contributes to your strategic decision-making processes by anticipating your future needs.
ATP Digital accommodates the expectations and budgets of organizations with Standard and Premium support plans on an annual basis. Organizations that prefer not to commit to an annual contract can take advantage of the Pay-As-You-Go option for maintenance and support services.