Field Services

Case Recording and Monitoring

Customer requests and problems are recorded quickly and effectively using a professional methodology. The incident registration process includes the following stages:

Creating an Incident Case: The customer creates an incident case when submitting a ticket and initiates the process by providing the required details.

Case Prioritization: The reported incidents are prioritized and ranked according to the level of urgency.

Case Assignment: Relevant experts are assigned to the case to perform the resolution process.

Monitoring and Update: The development of the case is constantly monitored and the client is updated periodically.

Resolution and Support

Our experienced support teams generate solutions with the most up-to-date technology and knowledge in field services. The stages of the resolution process:

Rapid Response: Urgent cases are handled quickly and incidents are resolved in minimum time.

Proactive Maintenance: Regular maintenance and inspection processes identify potential problems in advance to prevent disruptions.

Remote Support: Remote access and intervention allows many problems to be resolved quickly and effectively.

On-site Support: When necessary, our experienced teams resolve the problems by providing on-site support.

Registering and Evaluating Requests

Customer requests are managed effectively through a detailed evaluation process. The request management process includes the following steps:

Receiving the Request: Customer requests are recorded carefully and the required details are collected.

Evaluating the Request: After the importance and urgency of a request is determined, it is assigned to an appropriate category.

Assigning the Relevant Unit: Requests are assigned to relevant experts and units.

Resolution and Closure

Requests are resolved in a way to ensure ultimate customer satisfaction:

Resolution Process: After the requests are evaluated by expert teams, the most appropriate solutions are offered.

Customer Approval: The possible solutions are communicated to the customer, and necessary action is taken after their approval is received.

Closing the Request: Requests are successfully resolved and closed, and the customer is informed about the process.

Feedback and Enhancement

Customer feedback is analyzed and steps are taken to continuously enhance service quality:

Collecting Customer Feedback: Feedback is collected from customers after the request process is completed.

Evaluating Feedback: Feedback is reviewed, and necessary improvements are planned to elevate service quality.

Improvement Actions: Improvement strategies are determined and implemented to ensure continuous enhancement.

Reporting and Registering Problems

Problems are carefully recorded and assigned to categories order to ensure fast and effective resolution:

Reporting Problems: Problems noticed by employees or clients are recorded immediately.

Classifying Problems: Problems are classified by type and urgency level.

Assigning the Relevant Teams

Relevant experts are assigned to solve the problems and the process is initiated:

Selecting Appropriate Experts: Experts are selected and assigned responsibility based on the type of problem.

Communicating with Relevant Units: Coordination and cooperation with the relevant is crucial during the resolution process.

Resolution Process

Problems are addressed and resolved with a systematic approach:

Root Cause Analysis: The root cause of the problem is identified and examined in detail.

Generating Solutions: Strategic solutions are generated and implemented to resolve the problem.

Testing and Verification: The implemented solution is tested and verified to ensure that the problem has been fully resolved.

Identifying the Need for Change

The change management process begins with identifying the need for change:

Identifying the Need for Change: The need for change is determined by considering business processes, customer demands or other factors.

Determining Priorities: Priority level is determined by evaluating the significance and urgency of the requested change.

Forming a Change Team

The team that will execute the change management process is formed:

Selecting the Team Members: Competent members are selected to the team that will manage the change process.

Assigning a Team Leader: The team leader is selected and leadership responsibilities are defined.

Implementing Change

Planned changes are implemented effectively:

Initiating Change: The change process is initiated and implemented in line with the determined strategy.

Monitoring and Controls: Implemented changes are constantly monitored, evaluated and corrective actions are taken as needed.

Warehouse Operations and Management

Warehouse services offer effective solutions for the clients’ inventory management:

Warehouse Design and Layout: Inventory items should be easily accessible and placed in an orderly manner.

Inventory Control: The inventory in the warehouse is constantly updated and checked.

Warehouse Security: Necessary security measures are implemented and continuously monitored.

Warehouse Technologies and Automation

The efficiency of warehouse operations is increased through modern technology and automation systems:

Automation Systems: Automation systems are used to execute warehouse operations more efficiently.

ERP Integration: Warehouse management systems are integrated with supply chain management (ERP) systems.

Customer Service and Communications

Warehouse services are managed with a focus on ensuring customer satisfaction and effective communication:

Fulfilling Customer Requests: Customer requests should be fulfilled quickly and accurately.

Question and Complaint Management: Customer questions and complaints are managed and resolved effectively.

Supply Chain Management

Supply chain processes are managed effectively and efficiently:

Order Management: Orders are received, processed and tracked.

Inventory Management: Inventory levels are regularly monitored and managed.

Supplier Relations: Relationships with suppliers are optimized.

Logistics Technologies and Automation

Logistics operations are supported by technology and automation:

Logistics Software: Software that supports logistics processes is used.

GPS and Tracking Systems: GPS and tracking systems are used for transportation and inventory management.

Data Analytics: Logistics processes are optimized with data analytics.

Risk Management and Security

Risk management and security play a key role in logistics operations:

Security Protocols: Security protocols are applied in logistics processes.

Risk Assessment: Potential risks are assessed and precautions are taken.

Customer Service and Communications

Logistics services are offered with a focus on ensuring customer satisfaction and effective communication:

Customer Support: Customers receive fast and effective support.

Communication and Feedback: Customer feedback is received and communication channels are kept open.

Product Repairs

In case of product malfunctions or damages, the following repair services processes are followed:

Diagnosing Defects: The defect in the product is identified and root cause analysis is performed.

Repair Planning: The repair process is planned and the necessary resources are allocated.

Repair Process: Defective product is repaired, damaged parts are replaced and components are repaired.

Quality Control: The quality of the repair work is checked and verified to confirm successful completion.

Maintenance Services

Regular maintenance and servicing ensures trouble-free operation of products:

Periodic Maintenance: Involves regular maintenance of products, parts replacement and renewals.

Service Requests: Customer service requests are fulfilled quickly and repair services are provided.

Remote Support: Some problems are detected and resolved through remote support.

On-Site Repair and Installation

When on-site repair or installation of products or systems is required, the following processes are followed:

On-site Evaluation: On-site repair or installation requirements are evaluated.

On-site Repair: Products or systems are repaired or installed on-site.

Testing and Verification: The functionality of repaired or installed products is tested and verified.

Customer Communication and Satisfaction

Services are provided to ensure customer satisfaction and communication:

Customer Help Line: There are communication channels in place to answer questions and provide assistance to customers.

Customer Feedback: Customer satisfaction is measured continuously to improve the quality of services.

Inventory Tracking and Recording

The inventory management process is based on timely and accurate tracking of inventory:

Inventory Record: Items in the inventory are recorded and updated regularly.

Inventory Classification: Inventory is classified according to various criteria.

Barcode and Labeling: Each product is assigned a unique barcode or label.

Inventory Levels and Replenishment

Management of inventory levels and replenishment strategies:

Min-Max Inventory Levels: Minimum and maximum inventory levels are determined.

Replenishment Strategies: Various strategies are determined to replenish inventory.

Data Analytics and Reporting

Analysis of inventory data and reporting processes:

Inventory Analytics: Inventory data is analyzed and effective business decisions are made.

Performance Reports: The performance of inventory management is reported regularly.

Customer Service and Communications

Customer satisfaction-focused management and communication processes for inventory services:

Inventory Requests: Inventory requests from customers are fulfilled quickly and accurately.

Customer Communication: Inventory status and updates are communicated to customers regularly.

Help desk services play a critical role in resolving users’ technology-related issues and meeting their needs. These services include:

User Support:

Quick response to problems.

Providing technical support to users.

Improving user satisfaction through effective communication.

Troubleshooting:

Detecting and analyzing technical problems.

Solving problems and meeting users’ needs.

Fixing application errors and optimizing the system.

Guidance and Training:

Guiding users in using the system or the application.

Elevating knowledge levels by organizing training programs.

Notifying users about new updates or features.

Providing Information:

Answering user questions.

Meeting information needs and providing up-to-date information.

Informing users about new technologies and applications.

Recording and monitoring user requests.

Resolving requests in a timely and effective manner.

Ensuring user satisfaction and continuous improvement.

Monitoring and Reporting:

Monitoring help desk processes and performance.

Identifying improvement areas by preparing reports.

Evaluating and improving service quality.

On-site Support Services

On-site support services provide expertise to resolve technology problems at the site and keep businesses running seamlessly:

Technical Troubleshooting:

Resolving software, hardware and network connectivity issues.

Fixing system errors and optimizing performance.

Installation and Uploads:

Installing and configuring new technical equipment for use.

Performing system updates and software installations.

Maintenance and Repairs:

Regular maintenance and repairs of technical equipment.

Improving device performance and durability.

Training:

Training users on new technologies and systems.

Providing guidance and support regarding the use of technology.

Software Updates:

Installing software updates and patches.

Informing users about new features and updates.

Security Reviews:

Assessing the security of information systems.

Identifying security risks and taking precautions.

Backup and Data Recovery:

Managing and organizing data backup processes.

Providing data recovery services in case of data losses.